Authors: Juhl, HJ Kristensen, K Kanji, GK Batley, TW

Citation: Hj. Juhl et al., Quality management: a comparison of cultural differences, TOT QUAL M, 11(1), 2000, pp. 57-65

Authors: Batley, TW

Citation: Tw. Batley, Total quality: the New Zealand way, TOT QUAL M, 10(4-5), 1999, pp. S435-S438