Authors: Draper, M Cohen, P Buchan, H

Citation: M. Draper et al., Seeking consumer views: what use are results of hospital patient satisfaction surveys?, INT J QUAL, 13(6), 2001, pp. 463-468

Authors: Buchan, H

Citation: H. Buchan, Increasing effectiveness, INT J QUAL, 11(3), 1999, pp. 185-186

Authors: Buchan, H

Citation: H. Buchan, Different countries, different cultures: convergent or divergent evolutionfor healthcare quality?, QUAL HEAL C, 7, 1998, pp. S62-S67