Authors: TAX SS BROWN SW CHANDRASHEKARAN M

Citation: Ss. Tax et al., CUSTOMER EVALUATIONS OF SERVICE COMPLAINT EXPERIENCES - IMPLICATIONS FOR RELATIONSHIP MARKETING, Journal of marketing, 62(2), 1998, pp. 60-76

Authors: CHANDRASHEKARAN M WALKER BA WARD JC REINGEN PH

Citation: M. Chandrashekaran et al., MODELING INDIVIDUAL PREFERENCE EVOLUTION AND CHOICE IN A DYNAMIC GROUP SETTING, Journal of marketing research, 33(2), 1996, pp. 211-223

Authors: CHANDRASHEKARAN M SINHA RK

Citation: M. Chandrashekaran et Rk. Sinha, ISOLATING THE DETERMINANTS OF INNOVATIVENESS - A SPLIT-POPULATION TOBIT (SPOT) DURATION MODEL OF TIMING AND VOLUME OF FIRST AND REPEAT PURCHASE, Journal of marketing research, 32(4), 1995, pp. 444-456

Authors: KARDES FR KALYANARAM G CHANDRASHEKARAN M DORNOFF RJ

Citation: Fr. Kardes et al., BRAND RETRIEVAL, CONSIDERATION SET COMPOSITION, CONSUMER CHOICE, AND THE PIONEERING ADVANTAGE, Journal of consumer research, 20(1), 1993, pp. 62-75