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Results:
1-3
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Results: 3
Authors:
Colgate, M
Norris, M
Citation: M. Colgate et M. Norris, Developing a comprehensive picture of service failure, INT J S IND, 12(3-4), 2001, pp. 215-233
Authors:
Dennett, C
Ineson, EM
Stone, GJ
Colgate, M
Citation: C. Dennett et al., Pre-bookable services in the chartered airline industry: Increasing satisfaction through differentiation, SERV IND J, 20(2), 2000, pp. 82-94
Authors:
Colgate, M
Citation: M. Colgate, Marketing and marketing information system sophistication in retail banking, SERV IND J, 20(1), 2000, pp. 139-152
Risultati:
1-3
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