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Citation: J. Disney et al., The case for undergraduate education in quality management, TOT QUAL M, 11(4-6), 2000, pp. S574-S580

Authors: Farrar, M Crabtree, H

Citation: M. Farrar et H. Crabtree, Achieving customer loyalty in an educational market-place, TOT QUAL M, 10(4-5), 1999, pp. S531-S539