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Results: 1
Customer service behavior: The interaction of service predisposition and job characteristics
Authors:
Rogelberg, SG Barnes-Farrell, JL Creamer, V
Citation:
Sg. Rogelberg et al., Customer service behavior: The interaction of service predisposition and job characteristics, J BUS PSYCH, 13(3), 1999, pp. 421-435
Risultati:
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