Citation: G. Dinsdale, THE NEW PUBLIC MANAGEMENT AND THE FUTURE PUBLIC-SERVICE - PUSH, PULL,BALANCE, AND BEYOND, Canadian public administration, 40(2), 1997, pp. 370-386
Citation: C. Dodge et G. Dinsdale, RETHINKING THE DELIVERY OF PUBLIC-SERVICES TO CITIZENS - SEIDLE,LF, Canadian public administration, 39(2), 1996, pp. 253-255