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Authors: GROVE SJ FISK RP DORSCH MJ
Citation: Sj. Grove et al., ASSESSING THE THEATRICAL COMPONENTS OF THE SERVICE ENCOUNTER - A CLUSTER-ANALYSIS EXAMINATION, Service industries journal, 18(3), 1998, pp. 116

Authors: GROVE SJ FISK RP
Citation: Sj. Grove et Rp. Fisk, THE IMPACT OF OTHER CUSTOMERS ON SERVICE EXPERIENCES - A CRITICAL INCIDENT EXAMINATION OF GETTING ALONG, J RETAILING, 73(1), 1997, pp. 63-85

Authors: GOODWIN C GROVE SJ FISK RP
Citation: C. Goodwin et al., COLLARING THE CHESHIRE CAT - STUDYING CUSTOMERS SERVICES EXPERIENCE THROUGH METAPHOR, Service industries journal, 16(4), 1996, pp. 421-442

Authors: NEUE UD PHILLIPS DJ WALTER TH CAPPARELLA M ALDEN B FISK RP
Citation: Ud. Neue et al., REVERSED-PHASE COLUMN QUALITY AND ITS EFFECT ON THE QUALITY OF A PHARMACEUTICAL ANALYSIS, LC GC, 12(6), 1994, pp. 468

Authors: FISK RP BROWN SW BITNER MJ
Citation: Rp. Fisk et al., TRACKING THE EVOLUTION OF THE SERVICES MARKETING LITERATURE, J RETAILING, 69(1), 1993, pp. 61-103
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