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Results:
1-7
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Results: 7
Authors:
ANDERSON EW
FORNELL C
RUST RT
Citation: Ew. Anderson et al., CUSTOMER SATISFACTION, PRODUCTIVITY, AND PROFITABILITY - DIFFERENCES BETWEEN GOODS AND SERVICES, Marketing science, 16(2), 1997, pp. 129-145
Authors:
JOHNSON MD
NADER G
FORNELL C
Citation: Md. Johnson et al., EXPECTATIONS, PERCEIVED PERFORMANCE, AND CUSTOMER SATISFACTION FOR A COMPLEX SERVICE - THE CASE OF BANK LOANS, Journal of economic psychology, 17(2), 1996, pp. 163-182
Authors:
FORNELL C
JOHNSON MD
ANDERSON EW
CHA JS
BRYANT BE
Citation: C. Fornell et al., THE AMERICAN CUSTOMER SATISFACTION INDEX - NATURE, PURPOSE, AND FINDINGS, Journal of marketing, 60(4), 1996, pp. 7-18
Authors:
ASPLUND S
FORNELL C
HOLMGREN A
IRANDOUST S
Citation: S. Asplund et al., CATALYST DEACTIVATION IN LIQUID-PHASE AND GAS-PHASE HYDROGENATION OF ACETYLENE USING A MONOLITHIC CATALYST REACTOR, Catalysis today, 24(1-2), 1995, pp. 181-187
Authors:
FORNELL C
Citation: C. Fornell, THE QUALITY OF ECONOMIC OUTPUT - EMPIRICAL GENERALIZATIONS ABOUT ITS DISTRIBUTION AND RELATIONSHIP TO MARKET SHARE, Marketing science, 14(3), 1995, pp. 203-211
Authors:
ANDERSON EW
FORNELL C
LEHMANN DR
Citation: Ew. Anderson et al., CUSTOMER SATISFACTION, MARKET SHARE, AND PROFITABILITY - FINDINGS FROM SWEDEN, Journal of marketing, 58(3), 1994, pp. 53-66
Authors:
FORNELL C
JOHNSON MD
Citation: C. Fornell et Md. Johnson, DIFFERENTIATION AS A BASIS FOR EXPLAINING CUSTOMER SATISFACTION ACROSS INDUSTRIES, Journal of economic psychology, 14(4), 1993, pp. 681-696
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1-7
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