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Results: 2
A Model for Customer Complaint Management
Authors:
Fornell, Claes Wernerfelt, Birger
Citation:
Fornell, Claes et Wernerfelt, Birger, A Model for Customer Complaint Management, Marketing science , 7(3), 1988, pp. 287-298
Commentary: The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
Authors:
Fornell, Claes Mithas, Sunil Morgeson III, Forrest V.
Citation:
Fornell, Claes et al., Commentary: The Economic and Statistical Significance of Stock Returns on Customer Satisfaction, Marketing science , 28(5), 2009, pp. 820-825
Risultati:
1-2
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