Authors: Moon, Y Frei, FX

Citation: Y. Moon et Fx. Frei, Exploding the self-service myth, HARV BUS RE, 78(3), 2000, pp. 26

Authors: Metters, RD Frei, FX Vargas, VA

Citation: Rd. Metters et al., Measurement of multiple sites in service firms with data envelopment analysis, PROD OPER M, 8(3), 1999, pp. 264-281

Authors: Frei, FX Harker, PT

Citation: Fx. Frei et Pt. Harker, Projections onto efficient frontiers: Theoretical and computational extensions to DEA, J PROD ANAL, 11(3), 1999, pp. 275-300

Authors: Frei, FX Kalakota, R Leone, AJ Marx, LM

Citation: Fx. Frei et al., Process variation as a determinant of bank performance: Evidence from the retail banking study, MANAG SCI, 45(9), 1999, pp. 1210-1220