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Citation: C. Gronroos et S. Kock, INDUSTRIAL SERVICES, International journal of service industry management, 8(5), 1997, pp. 360-360

Authors: GRONROOS C

Citation: C. Gronroos, THE RELATIONSHIP PERSPECTIVE IN-SERVICE M ARKETING AND SERVICE MANAGEMENT - A REVITALIZED PARADIGM, Ekonomiska samfundets tidskrift, 49(2), 1996, pp. 55-61

Authors: STORBACKA K STRANDVIK T GRONROOS C

Citation: K. Storbacka et al., MANAGING CUSTOMER RELATIONSHIPS FOR PROFIT - THE DYNAMICS OF RELATIONSHIP QUALITY, International journal of service industry management, 5(5), 1994, pp. 21-38

Authors: GRONROOS C

Citation: C. Gronroos, RELATIONSHIP MARKETING, SERVICE COMPETITI ON AND CUSTOMER RELATIONSHIP ECONOMICS - TODAYS CHALLENGE, Ekonomiska samfundets tidskrift, 46(4), 1993, pp. 207-211