Citation: La. Bettencourt et K. Gwinner, CUSTOMIZATION OF THE SERVICE EXPERIENCE - THE ROLE OF THE FRONTLINE EMPLOYEE, International journal of service industry management, 7(2), 1996, pp. 3
Authors:
BEWARDER N
ENGELHARDT W
WEINRICH V
BUDDE P
GWINNER K
HARTMANN D
LI S
FREY J
Citation: N. Bewarder et al., SPECIFICITY OF ANTI CD32 MABS FOR FCRIIA AND FCRIIB1 EXPRESSED IN TRANSFECTED MOUSE B-CELLS, Tissue antigens, 48(4-II), 1996, pp. 407-407