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Authors: BETTENCOURT LA GWINNER K
Citation: La. Bettencourt et K. Gwinner, CUSTOMIZATION OF THE SERVICE EXPERIENCE - THE ROLE OF THE FRONTLINE EMPLOYEE, International journal of service industry management, 7(2), 1996, pp. 3

Authors: BEWARDER N ENGELHARDT W WEINRICH V BUDDE P GWINNER K HARTMANN D LI S FREY J
Citation: N. Bewarder et al., SPECIFICITY OF ANTI CD32 MABS FOR FCRIIA AND FCRIIB1 EXPRESSED IN TRANSFECTED MOUSE B-CELLS, Tissue antigens, 48(4-II), 1996, pp. 407-407
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