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AN EMPIRICAL-ASSESSMENT OF THE ZEITHAML, BERRY AND PARASURAMAN SERVICE EXPECTATIONS MODEL
Authors: DION PA JAVALGI R DILORENZOAISS J
Citation: Pa. Dion et al., AN EMPIRICAL-ASSESSMENT OF THE ZEITHAML, BERRY AND PARASURAMAN SERVICE EXPECTATIONS MODEL, Service industries journal, 18(4), 1998, pp. 66-86
WOMEN IN THE BUSINESS-TO-BUSINESS SALESFORCE - SOME DIFFERENCES IN PERFORMANCE-FACTORS
Authors: DION PA EASTERLING D JAVALGI R
Citation: Pa. Dion et al., WOMEN IN THE BUSINESS-TO-BUSINESS SALESFORCE - SOME DIFFERENCES IN PERFORMANCE-FACTORS, Industrial marketing management, 26(5), 1997, pp. 447-457
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