Authors: JOHNS N HOWARD A

Citation: N. Johns et A. Howard, CUSTOMER EXPECTATIONS VERSUS PERCEPTIONS OF SERVICE PERFORMANCE IN THE FOODSERVICE INDUSTRY, International journal of service industry management, 9(3), 1998, pp. 248

Authors: FOX J JOHNS N RAHMANZADEH A

Citation: J. Fox et al., DISSEMINATING MEDICAL KNOWLEDGE - THE PROFORMA APPROACH, Artificial intelligence in medicine, 14(1-2), 1998, pp. 157-181

Authors: JOHNS N TYAS P

Citation: N. Johns et P. Tyas, CUSTOMER PERCEPTIONS OF SERVICE OPERATIONS - GESTALT, INCIDENT OR MYTHOLOGY, Service industries journal, 17(3), 1997, pp. 474-488

Authors: FOX J JOHNS N LYONS C RAHMANZADEH A THOMSON R WILSON P

Citation: J. Fox et al., PROFORMA - A GENERAL TECHNOLOGY FOR CLINICAL DECISION-SUPPORT SYSTEMS, Computer methods and programs in biomedicine, 54(1-2), 1997, pp. 59-67

Authors: PARRY DM JOHNS N SEMENENKO FM SNOWBALL RK HUDSON PM LUMB BM

Citation: Dm. Parry et al., GLUTAMATERGIC PROJECTIONS FROM THE ROSTRAL HYPOTHALAMUS TO THE PERIAQUEDUCTAL GREY, NeuroReport, 7(9), 1996, pp. 1536-1540

Authors: JOHNS N TYAS P

Citation: N. Johns et P. Tyas, USE OF SERVICE QUALITY GAP THEORY TO DIFFERENTIATE BETWEEN FOODSERVICE OUTLETS, Service industries journal, 16(3), 1996, pp. 321-346