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Results: 1
RETURN ON QUALITY (ROQ) - MAKING SERVICE QUALITY FINANCIALLY ACCOUNTABLE
Authors:
RUST RT ZAHORIK AJ KEININGHAM TL
Citation:
Rt. Rust et al., RETURN ON QUALITY (ROQ) - MAKING SERVICE QUALITY FINANCIALLY ACCOUNTABLE, Journal of marketing, 59(2), 1995, pp. 58-70
Risultati:
1-1
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