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Citation: V. Martinez-tur et al., Linking service structural complexity to customer satisfaction - The moderating role of type of ownership, INT J S IND, 12(3-4), 2001, pp. 295-306

Authors: Martinez-Tur, V Ramos, J Peiro, JM Garcia-Buades, E

Citation: V. Martinez-tur et al., Relationships among perceived justice, customers' satisfaction, and behavioral intentions: The moderating role of gender, PSYCHOL REP, 88(3), 2001, pp. 805-811