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Citation: U. Nabitz et al., Improving the EFQM Model: An empirical study on model development and theory building using concept mapping, TOT QUAL M, 12(1), 2001, pp. 69-81

Authors: Nabitz, U Klazinga, N Walburg, J

Citation: U. Nabitz et al., The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care, INT J QUAL, 12(3), 2000, pp. 191-201