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Results: 4
Service quality: A concept not fully explored
Authors:
Hernon, P Nitecki, DA
Citation:
P. Hernon et Da. Nitecki, Service quality: A concept not fully explored, LIB TRENDS, 49(4), 2001, pp. 687-708
Measuring service quality at Yale university's libraries
Authors:
Nitecki, DA Hernon, P
Citation:
Da. Nitecki et P. Hernon, Measuring service quality at Yale university's libraries, J ACAD LIBR, 26(4), 2000, pp. 259-273
New measures for research libraries
Authors:
Nitecki, DA Franklin, B
Citation:
Da. Nitecki et B. Franklin, New measures for research libraries, J ACAD LIBR, 25(6), 1999, pp. 484-487
Service quality and customer satisfaction: An assessment and future directions
Authors:
Hernon, P Nitecki, DA Altman, E
Citation:
P. Hernon et al., Service quality and customer satisfaction: An assessment and future directions, J ACAD LIBR, 25(1), 1999, pp. 9-17
Risultati:
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