Authors: Suzuki, Y Tyworth, JE Novack, RA

Citation: Y. Suzuki et al., Airline market share and customer service quality: a reference-dependent model, TRANSP R A, 35(9), 2001, pp. 773-788

Authors: Kiefer, AW Novack, RA

Citation: Aw. Kiefer et Ra. Novack, An empirical analysis of warehouse measurement systems in the context of supply chain implementation, TRANSP J, 38(3), 1999, pp. 18-27