Authors: Png, I. P. L.

Citation: L. Png, I. P., Reservations: Customer Insurance in the Marketing of Capacity, Marketing science , 8(3), 1989, pp. 248-264

Authors: Padmanabhan, V. Png, I. P. L.

Citation: V. Padmanabhan, et L. Png, I. P., Reply to "Do Returns Policies Intensify Retail Competition?", Marketing science , 23(4), 2004, pp. 614-618