Authors: Pugh, SD

Citation: Sd. Pugh, Service with a smile: Emotional contagion in the service encounter, ACAD MGMT J, 44(5), 2001, pp. 1018-1027

Authors: Brief, AP Dietz, J Cohen, RR Pugh, SD Vaslow, JB

Citation: Ap. Brief et al., Just doing business: Modern racism and obedience to authority as explanations for employment discrimination, ORGAN BEHAV, 81(1), 2000, pp. 72-97