Authors: Long, PD Tricker, T Rangecroft, M Gilroy, P

Citation: Pd. Long et al., Satisfaction with distance education: evaluation of a service template, TOT QUAL M, 11(4-6), 2000, pp. S530-S536

Authors: Long, P Tricker, T Rangecroft, M Gilroy, P

Citation: P. Long et al., Measuring the satisfaction gap: education in the market-place, TOT QUAL M, 10(4-5), 1999, pp. S772-S778