Authors: Levinson, W Gorawara-Bhat, R Dueck, R Egener, B Kao, A Kerr, C Lo, B Perry, D Pollitz, K Reifsteck, S Stein, T Santa, J Kemp-White, M

Citation: W. Levinson et al., Resolving disagreements in the patient-physician relationship - Tools for improving communication in managed care, J AM MED A, 282(15), 1999, pp. 1477-1483