Authors: Klassen, KJ Rohleder, TR

Citation: Kj. Klassen et Tr. Rohleder, Combining operations and marketing to manage capacity and demand in services, SERV IND J, 21(2), 2001, pp. 1-30

Authors: Grossman, TA Rohleder, TR Silver, EA

Citation: Ta. Grossman et al., A negotiation aid for fixed-quantity contracts with stochastic demand and production, INT J PRO E, 66(1), 2000, pp. 67-76

Authors: Rohleder, TR Klassen, KJ

Citation: Tr. Rohleder et Kj. Klassen, Using client-variance information to improve dynamic appointment scheduling performance, OMEGA-INT J, 28(3), 2000, pp. 293-302

Authors: Silver, EA Rohleder, TR

Citation: Ea. Silver et Tr. Rohleder, The economic design of an (X)over-bar control chart recognizing process improvement, INT J PROD, 37(2), 1999, pp. 393-412