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Citation: Jm. Sulek et al., THE IMPACT OF A CUSTOMER SERVICE INTERVENTION AND FACILITY DESIGN ON FIRM PERFORMANCE, Management science, 41(11), 1995, pp. 1763-1773

Authors: LIND MR SULEK JM

Citation: Mr. Lind et Jm. Sulek, A NEWTONIAN METAPHOR FOR ORGANIZATIONAL-CHANGE, IEEE transactions on engineering management, 41(4), 1994, pp. 375-383