Authors: Sampson, SE

Citation: Se. Sampson, Customer-supplier duality and bidirectional supply chains in service organizations, INT J S IND, 11(4), 2000, pp. 348-364

Authors: Foster, ST Sampson, SE Dunn, SC

Citation: St. Foster et al., The impact of customer contact on environmental initiatives for service firms, INT J OP PR, 20(2), 2000, pp. 187-203

Authors: Sampson, SE Showalter, MJ

Citation: Se. Sampson et Mj. Showalter, The performance-importance response function: Observations and implications, SERV IND J, 19(3), 1999, pp. 1-25

Authors: Sampson, SE

Citation: Se. Sampson, Axiomatic justification for a geometric quality aggregation function, DECISION SC, 30(2), 1999, pp. 415-440