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Authors: Stauss, B Chojnacki, K Decker, A Hoffmann, F
Citation: B. Stauss et al., Retention effects of a customer club, INT J S IND, 12(1), 2001, pp. 7-19

Authors: Stauss, B
Citation: B. Stauss, Services Marketing Management: An international perspective, INT J RES M, 16(4), 1999, pp. 327-329
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