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Citation: Y. Suzuki et al., Airline market share and customer service quality: a reference-dependent model, TRANSP R A, 35(9), 2001, pp. 773-788

Authors: Swan, PF Tyworth, JE

Citation: Pf. Swan et Je. Tyworth, Shipper sensitivity to unreliable service in carload markets, TRANSP J, 40(3), 2001, pp. 16-25

Authors: Ganeshan, R Tyworth, JE Guo, YM

Citation: R. Ganeshan et al., Dual sourced supply chains: the discount supplier option, TRANSP R E, 35(1), 1999, pp. 11-23