Authors: Verhoef, PC Donkers, B

Citation: Pc. Verhoef et B. Donkers, Predicting customer potential value an application in the insurance industry, DECIS SUP S, 32(2), 2001, pp. 189-199

Authors: Verhoef, PC Franses, PH Hoekstra, JC

Citation: Pc. Verhoef et al., The impact of satisfaction and payment equity on cross-buying: A dynamic model for a multi-service provider, J RETAILING, 77(3), 2001, pp. 359-378