Authors: Veroff, DR Gallagher, PM Wilson, V Uyeda, M Merselis, J Guadagnoli, E Edgman-Levitan, S Zaslavsky, A Kleimann, S Cleary, PD

Citation: Dr. Veroff et al., Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State, INT J QUAL, 10(6), 1998, pp. 555-560