Authors: Wakefield, KL Blodgett, JG

Citation: Kl. Wakefield et Jg. Blodgett, Customer response to intangible and tangible service factors, PSYCHOL MAR, 16(1), 1999, pp. 51-68

Authors: Wakefield, KL Baker, J

Citation: Kl. Wakefield et J. Baker, Excitement at the mall: Determinants and effects on shopping response, J RETAILING, 74(4), 1998, pp. 515-539