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Results:
1-11
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Results: 11
Authors:
de Ruyter, K
Wetzels, M
Kleijnen, M
Citation: K. De Ruyter et al., Customer adoption of e-service: an experimental study, INT J S IND, 12(2), 2001, pp. 184-207
Authors:
van Birgelen, M
de Ruyter, K
Wetzels, M
Citation: M. Van Birgelen et al., What factors determine use of quality-related marketing research information? An empirical investigation, TOT QUAL M, 12(4-5), 2001, pp. 521-534
Authors:
van Birgelen, M
de Ruyter, K
Wetzels, M
Citation: M. Van Birgelen et al., Conceptualizing and isolating cultural differences in performance data in international high-tech industrial markets, IND MKT MAN, 30(1), 2001, pp. 23-35
Authors:
de Ruyter, K
Wetzels, M
Citation: K. De Ruyter et M. Wetzels, Customer equity considerations in service recovery: a cross-industry perspective, INT J S IND, 11(1), 2000, pp. 91-108
Authors:
Wetzels, M
De Ruyter, K
Lemmink, J
Citation: M. Wetzels et al., Measuring service quality trade-offs in Asian distribution channels: a multi-layer perspective, TOT QUAL M, 11(3), 2000, pp. 307-318
Authors:
de Ruyter, K
Wetzels, M
Citation: K. De Ruyter et M. Wetzels, The role of corporate image and extension similarity in service brand extensions, J ECON PSYC, 21(6), 2000, pp. 639-659
Authors:
de Ruyter, K
Wetzels, M
Citation: K. De Ruyter et M. Wetzels, With a little help from my fans - Extending models of pro-social behaviourto explain supporters' intentions to buy soccer club shares, J ECON PSYC, 21(4), 2000, pp. 387-409
Authors:
de Ruyter, K
Wetzels, M
Citation: K. De Ruyter et M. Wetzels, The marketing-finance interface: A relational exchange perspective, J BUS RES, 50(2), 2000, pp. 209-215
Authors:
de Ruyter, K
Wetzels, M
Citation: K. De Ruyter et M. Wetzels, Determinants of a relational exchange orientation in the marketing-manufacturing interface: An empirical investigation, J MANAG STU, 37(2), 2000, pp. 257-276
Authors:
de Ruyter, K
Wetzels, M
van Birgelen, M
Citation: K. De Ruyter et al., How do customers react to critical service encounters?: a cross-sectional perspective, TOT QUAL M, 10(8), 1999, pp. 1131-1145
Authors:
de Ruyter, K
Wetzels, M
Citation: K. De Ruyter et M. Wetzels, Commitment in auditor-client relationships: antecedents and consequences, ACC ORG SOC, 24(1), 1999, pp. 57-75
Risultati:
1-11
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