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Results: 4

Authors: BITNER MJ FARANDA WT HUBBERT AR ZEITHAML VA
Citation: Mj. Bitner et al., CUSTOMER CONTRIBUTIONS AND ROLES IN-SERVICE DELIVERY, International journal of service industry management, 8(3-4), 1997, pp. 193

Authors: ZEITHAML VA BERRY LL PARASURAMAN A
Citation: Va. Zeithaml et al., THE BEHAVIORAL CONSEQUENCES OF SERVICE QUALITY, Journal of marketing, 60(2), 1996, pp. 31-46

Authors: PARASURAMAN A ZEITHAML VA BERRY LL
Citation: A. Parasuraman et al., REASSESSMENT OF EXPECTATIONS AS A COMPARISON STANDARD IN MEASURING SERVICE QUALITY - IMPLICATIONS FOR FURTHER RESEARCH, Journal of marketing, 58(1), 1994, pp. 111-124

Authors: PARASURAMAN A BERRY LL ZEITHAML VA
Citation: A. Parasuraman et al., MORE ON IMPROVING SERVICE QUALITY MEASUREMENT, J RETAILING, 69(1), 1993, pp. 140-147
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