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Results: 1-3 |
Results: 3

Authors: van Birgelen, M de Ruyter, K Wetzels, M
Citation: M. Van Birgelen et al., What factors determine use of quality-related marketing research information? An empirical investigation, TOT QUAL M, 12(4-5), 2001, pp. 521-534

Authors: van Birgelen, M de Ruyter, K Wetzels, M
Citation: M. Van Birgelen et al., Conceptualizing and isolating cultural differences in performance data in international high-tech industrial markets, IND MKT MAN, 30(1), 2001, pp. 23-35

Authors: de Ruyter, K Wetzels, M van Birgelen, M
Citation: K. De Ruyter et al., How do customers react to critical service encounters?: a cross-sectional perspective, TOT QUAL M, 10(8), 1999, pp. 1131-1145
Risultati: 1-3 |