DIMENSIONS AND INDICATORS OF PATIENTS PERCEIVED NURSING-CARE QUALITY IN THE HOSPITAL SETTING

Nursing professionals have noted the impact of cost-containment strate gies on nursing care quality in the hospital setting. However, there i s a lack of scientific data to demonstrate the impact. The author revi ewed 53 published data-based primary studies of patient satisfaction w ith nursing care [PSNC] from 1982 to the present and identified 13 pub lished PSNC instruments. The author performed content analysis of the published instruments and identified the dimensions and indicators of patients' perceived structure, process, and outcomes attributed to nur sing care. The needs for further development of instruments to assess patients' perceived nursing care quality are identified.