BUSINESS PROCESS CHANGE - A STUDY OF METHODOLOGIES, TECHNIQUES, AND TOOLS

Growth in Business Process Reengineering (BPR) consulting services has led to a proliferation of methods for conducting BPR. Sifting through vendor promotional hype and identifying a set of techniques and tools that best meets a particular projectAEs needs can be a daunting task. This article investigates BPR Methods, Techniques, and Tools (MTTs) a nd places them within an empirically derived reference framework. A co mprehensive picture of BPR emerges that includes MTTs that help in ree ngineering strategy, people, management, structure, and technology dim ensions of business processes. A BPR planning approach for customizing this framework based on unique project characteristics is then offere d to assist in selecting those BPR project activities and techniques t o be emphasized. This flexible framework and comprehensive survey of c ommonly used BPR techniques and tools forms a knowledge base to improv e business process change practice and provides a basis for future BPR research.