Sb. Pond et al., THE MEASUREMENT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR - ARE WE ASSUMING TOO MUCH, Journal of applied social psychology, 27(17), 1997, pp. 1527-1544
Organizational citizenship behavior (OCB) is assessed by measuring how
frequently employees display extra-role and discretionary behaviors.
One hundred forty-four managerial employees responded to an OCB scale
and indicated the number of behaviors on the scale they believed to be
formally evaluated. None of the behaviors were believed to be unevalu
ated by all employees. Data suggest that a typical OCB scale is not me
asuring citizenship behaviors for everybody, and that OCB measurement
needs refinement. Best prediction of other organizational variables wa
s obtained when both the OCB and an index of ''unevaluated'' behaviors
were used as predictors. Supervisor fairness interacted with OCB when
predicting organizational commitment, and this interaction was contin
gent on the extent OCBs were believed to be unevaluated.