The growing trend of corporate organizations to embrace intranet techn
ology is accelerating the computing paradigm shift from a desktop-cent
ric model to a network-centric one. Intranet revamps the enterprise LA
N and WAN by adorning them with the glaze of Internet attire. As with
any kind of network, intranet reliability is subordinate to the attent
ion and effort put into its management. Since what characterizes an in
tranet is not only its network infrastructure but also its information
content and the way it is created, shared, and stored, intranet manag
ement must extend beyond typical network management issues and encompa
ss service management. In this article, the authors elaborate an intra
net management and reflect on the challenges it poses.