Traffic congestion is a major operational problem on urban freeways. I
n the case of recurring congestion, travelers can plan their trips acc
ording to the expected occurrence and severity of recurring congestion
. However, nonrecurring congestion cannot be managed without real-time
prediction. Evaluating the efficiency of intelligent transportation s
ystems (ITS) technologies in reducing incident effects requires develo
ping models that can accurately predict incident duration along with t
he magnitude of nonrecurring congestion. This paper provides two stati
stical models for estimating incident delay and a model for predicting
incident duration. The incident delay models showed that up to 85% of
variation in incident delay can be explained by incident duration, nu
mber of lanes affected, number of vehicles involved, and traffic deman
d before the incident. The incident duration prediction model showed t
hat 81% of variation in incident duration can be predicted by number o
f lanes affected, number of vehicles involved, truck involvement, time
of day, police response time, and weather condition. These findings h
ave implications for on-line applications within the context of advanc
ed traveler information systems (ATIS).