IMPROVING STAFF PERFORMANCE IN A COMMUNITY MENTAL-HEALTH SETTING - JOB ANALYSIS, TRAINING, GOAL-SETTING, FEEDBACK, AND YEARS OF DATA

Organizational behavior management techniques were utilized to improve job performance among staff in a community mental health setting. Aft er interviewing individual staff, job descriptions were clarified. The n a package of feedback, goal setting and praise from supervisors was presented in multiple baseline fashion across job tasks within an orga nizational unit. For two of the three targeted tasks, implementation o f this intervention package was followed by improvement and maintenanc e of performance for more than two years. Costs were minimized and the intervention components became part of the normal day-to-day operatio ns of the agency.