KEY ISSUES IN OUTCOMES MEASUREMENT

Exploring and monitoring outcomes within routine clinical practice is central to high quality patient care. It is however a complex and chal lenging task. Multiple interests in outcomes information are apparent and different perspectives on what counts as an 'effective' interventi on or 'successful' outcome. The paper provides insight into ways to ex plore and monitor the desired outcomes of key participants to the heal th care process. In particular, it outlines the approach of the outcom es grid, and applies this to services for genitourinary medicine.