This case study examines the planning and implementation of a computer
ised parts traceability system at Nippondenso (Australia), a large aut
omotive parts manufacturer located in Melbourne, Australia. The paper
discusses the associated planning and training, hardware and software
selection, implementation problems and benefits achieved from the impl
ementation. Factors critical to successful implementation are also ide
ntified. In early 1990 the Australian car manufacturers demanded that
Nippondenso fully identify and trace every component to assure product
quality A five-year plan for computer integrated manufacture (CIM) wa
s developed by Nippondenso (Australia), with an initial emphasis on ga
ining full traceability of products. The computerised system put in pl
ace enables the identification of all incoming goods, direct requisiti
on of those goods from computer terminals at the shop floor and record
ing of all work and processes used in manufacture. The manufacturing h
istory of every finished product is then stored and is both precise an
d complete. In addition to a higher level of quality assurance through
traceability of faulty parts, Nippondenso (Australia) has gained sign
ificant savings from better stock handling and production management.
Accurate information regarding work-in-progress and inventory levels g
reatly aids decision making and has reduced lead times. (C) 1997 Elsev
ier Science Ltd.