QUALITY OF CARE AND THE QUALITY ASSURANCE MANUAL OF THE AMERICAN-ACADEMY-OF-DERMATOLOGY

In 1981 Scandinavian Airlines Systems was about to lose $20 million as a business. By applying a total quality management approach to custom er satisfaction, it turned a $54 million profit the next year.(1(p17)) Japan entered the 1950s with a reputation for shoddy work and poor-qu ality products. With the help of W. Edwards Deming and others applying management methods of continuous quality improvement,japan accounted for $49.7 billion, or a third of the US foreign trade deficit, by 1985 .(1)