Rh. Friedman et al., THE VIRTUAL VISIT - USING TELECOMMUNICATIONS TECHNOLOGY TO TAKE CARE OF PATIENTS, Journal of the American Medical Informatics Association, 4(6), 1997, pp. 413-425
Citations number
27
Categorie Soggetti
Information Science & Library Science","Computer Science Information Systems","Medical Informatics
Telephone-Linked Care (TLC) technology has been developed and applied
as an alternative to and a supplement for office visits as a means to
deliver ambulatory care. TLC is used to monitor patients with chronic
diseases, counsel patients on important health behaviors, and provide
information and support to home caregivers of patients with disabling
conditions. TLC speaks to patients over the telephone in their homes u
sing computer-controlled digitized human speech. Patients use their te
lephone keypad to communicate. TLC conversations last 2-15 minutes per
call and take place weekly for periods of at least 3 months. The conv
ersations consist of a salutation, password verification, the core cli
nical part, and a closing. The structure of the clinical part is simil
ar for each of the application groups: chronic disease, health behavio
r, and caregiver support. The system architecture consists of linked v
oice and database components and their subcomponents. Preliminary eval
uation indicates that TLC is well accepted by patients and their provi
ders and can improve clinical outcomes.