Both the recent explosion on interest in the Internet and the ongoing
development of video-on-demand services have focused attention on the
retrieval and delivery aspects of telecommunications networks. Yet the
telephony network is fundamentally based on a much more basic human n
eed - two-way communication. In fact, people normally communicate usin
g conversation - interactive speech plus additional information in the
form of non-verbal cues like body language. The underlying technologi
es and standards to enable the easy exchange of information in a conve
rsational way are now converging - which brings together the fields of
conferencing, multimedia, and telephony into a unified whole. This co
uld well be the catalyst to turing data communications into the domina
nt conversational medium of the future. This paper looks at the ways t
hat the desktop may soon rival the telephone as the natural route for
carrying out a media-rich conversation with a remotely located person,
and focuses on one example of a desktop conferencing application - Pa
ssepartout.