Cl. Sia et al., APPLYING TOTAL QUALITY CONCEPTS TO CONTINUOUS PROCESS REDESIGN, International journal of information management, 17(2), 1997, pp. 83-93
Citations number
20
Categorie Soggetti
Information Science & Library Science","Information Science & Library Science
The success of organizations such as Ford, AT&T and Mutual Benefit Lif
e in achieving quantum leaps in their operational efficiency and organ
izational effectiveness has led to renewed interest world-wide in busi
ness process re-engineering. Process re-engineering necessitates a rad
ical change in the methods involved in business and organizational pro
cesses, which will lead to far-reaching impacts on the organization. T
his implies a high level of risk for the organization which can severe
ly threaten its competitiveness and even its survival if mismanaged. T
o assure proper alignment with organizational objectives, attention sh
ould be focused on the specification, monitoring and achievement of th
e objectives of the redesign initiative. This can be done through the
application of total quality concepts to the process of conducting the
process redesign by addressing the associated risks. One such risk is
the rapid advancement of information technology, which can limit the
effective period of the benefits obtained from the redesign effort. (C
) 1997 Elsevier Science Ltd.