This paper presents the past and focuses on present use of real time p
rocess information in petrochemical plants and refineries. During the
past 20 years, technology has furnished tools to install increasingly
sophisticated information systems to address the need of process and m
anagement information. In general, older systems were costly to instal
l, expensive to maintain, and failed to provide true application drive
integration. Examples from operating refineries are presented in this
paper to show how competitive pressures and re-engineering are yieldi
ng innovative solutions to satisfy information need. As standard Micro
soft-compliant tools are used coupled with standard hardware platforms
, costs are plummeting while true integration of all process real time
information is being achieved efficiently. A new paradigm, ''Function
al User Interface'' (FUI) is replacing numerous home-grown GUls (Graph
ical User Interface) to bring ''on time information'' with high resolu
tion for sophisticated decision making. (C) 1997 Elsevier Science Ltd.