We develop a vertical differentiation model which exhibits congestion
externalities and in which firms choose service time. This model is fo
rmulated for a variety of industry and ownership structures. We find a
n ownership effect in which service speeds decrease when public servic
es are privatized. This effect, however, could be offset and even reve
rsed by increased efficiency of private services. We also investigate
how prices and commitment ability with respect to service times will a
ffect the service speeds in equilibrium.